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Delivery
How soon will my order be delivered?
All items listed on TradeSquare are In Stock, and located in Australia. And while each seller on TradeSquare has their own picking & packing process, it is our expectation that items are shipped within 2 day business days. Delivery times vary by...
My Order Status is Shipped but I didn’t receive my package. What do I do?
You can track your package using the Tracking Number sent via email when the order was placed. If you need additional assistance, feel free to contact our customer service team and we will assist you with the tracking process.
How do I track Items I have ordered?
When you make a purchase on TradeSquare we send you an email confirming your order. The email includes a Tracking Number so you can locate your goods online, via our website. To use the tracking service, simply access your account & visit My Orders...
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Registration
How do I sign up as a Buyer?
Signing up as a buyer is easy! Click here to get started To register an account & place an order on TradeSquare you must first apply to be registered, to qualify as a buyer you must: Be an Australian Business, registered & authorized to operate...
How do I sign up as a Seller?
Do you want to become a seller on TradeSquare? You can do that here Selling on TradeSquare is a great way to grow your business, and at TradeSquare we believe the future of business is local! So to qualify you need to: Be an Australian Business or...
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Ordering
Can I purchase items without having a business?
TradeSquare is a B2B-only marketplace, so it’s only accessible to businesses or organizations such as Schools & Universities, Not-for-Profits, or Government Offices. Of course, you may purchase on behalf of the business or organisation you work ...
I am interested in an item on TradeSquare, but I am located outside Australia. Can I still order from you?
We’re sorry, but TradeSquare does not currently facilitate international orders.
I recently placed an order but I want to change the Shipping Address. Is this possible?
If you notice an error in shipping address, please notify your seller immediately via your Order History. Most freight companies don’t facilitate re-direction of a parcel once it’s been sent, so please do you best to make the change before the parcel...
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Account Management
Why can’t I login to my account?
If you're having trouble logging in, remember we have 2 different login pages for our Buyers & Sellers. If you’re a Buyer, please login here: Buyers' Login Page If you’re a Seller, please login here: Sellers' Login Page If you still can’t...
How can I cancel my buyer account with TradeSquare?
You can cancel your account on TradeSquare by reaching out to the TradeSquare Customer Service team via Live Chat, Phone or our Contact Us form so we can assist you further.
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Other
What is TradeSquare?
TradeSquare is Australia's leading B2B marketplace, where Australian Businesses can source products from a huge network of distributors and wholesalers located right here – in Australia! Whether you're looking to buy, sell or both, TradeSquare is the...
How long will it take to list my products on TradeSquare?
Once you’ve submitted your application to sell on TradeSquare, you’ll hear from our team within 48 hours. From there, you’ll be introduced to your dedicated Onboarding team member who will help get your products listed as quickly as possible. We have...
How can I contact TradeSquare for concerns and questions?
Contacting the TradeSquare team is easy! We’re available everyday on Live Chat, or you can also visit our Contact Us Page to fill out the form with any details you’d like to raise. Our excellent Customer Service team will be happy to help!
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