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Faulty or Damaged Items
Please notify us within 14 days.
As products are made from natural wood, the wooden material may not be consistently perfect. For products with natural wood feature, it must be noted that it is normal to have inconsistent pattern, texture and feel for the surface as most natural wood featured items are not similar to one another. If this occurs, it is not recognised as defective items but as part of the natural wood's feature. It is only a defect when the wood has unnatural marks on it such as cracks. Thus, any complaints on damaged goods must be accompanied by photos for our team to inspect and arrange the most suitable solutions for our customers.
If your order is lost or damaged beyond repair in transit, please contact our staff as soon as possible so that we can contact the freight company immediately to arrange for the best solution.
Incorrect Products Received
Change of Mind Returns
We will allow a return provided that the item in question is:
Beautiful wooden xylophone for all the little musicians. Made from good quality wood and colourfully painted with non-toxic paint. Complete with 2 wooden sticks. The tone progresses up or down from the key next to it. Eye catching colours. Each xylophone is individually boxed. Music is a vital part of a child’s early development. Helps with hand and eye coordination.
Eleganter Australia has a minimum order amount.
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