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ELEGANTER AUSTRALIA
Slacks Creek , AUS
100
(1 reviews)
Seller info

Eleganter Australia, is a supplier of wooden toys & gifts, arts & crafts, who has been servicing the industry over 20 years with high quality products and outstanding customer service.

Our Story

Our DNA: Educational and designed to add values into your children's lives

With over 20 years of experience in the industry, Eleganter Australia strives to provide the best products and services to its customers. When choosing the toys, our main priorities are the children's...

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ELEGANTER AUSTRALIA - Our Story

With over 20 years of experience in the industry, Eleganter Australia strives to provide the best products and services to its customers. When choosing the toys, our main priorities are the children's development and safety. With that in mind, all toys sold are educational and designed to add values into the children's lives in terms of physical and mental skills. To ensure the child's safety, all designs and materials for the products go through stringent procedures and tests before they are sold to the customers. Eleganter Australia deals exclusively with reputable suppliers who only use regulated timbers and non-toxic paints in their production processes.
Return Policy
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ELEGANTER AUSTRALIA - Return policy

Faulty or Damaged Items

Please notify us within 14 days.

As products are made from natural wood, the wooden material may not be consistently perfect. For products with natural wood feature, it must be noted that it is normal to have inconsistent pattern, texture and feel for the surface as most natural wood featured items are not similar to one another. If this occurs, it is not recognised as defective items but as part of the natural wood's feature. It is only a defect when the wood has unnatural marks on it such as cracks. Thus, any complaints on damaged goods must be accompanied by photos for our team to inspect and arrange the most suitable solutions for our customers.

If your order is lost or damaged beyond repair in transit, please contact our staff as soon as possible so that we can contact the freight company immediately to arrange for the best solution.

Incorrect Products Received

  • please contact us within 14 days of receiving order via TradeSquare to arrange for the best solution.
  • If products are returned, it must be in original condition and packaging, unused and unassembled.
  • Shipping fee for returned products will be fully covered by Eleganter Australia.

Change of Mind Returns

We will allow a return provided that the item in question is:

  • returned within 14 days of receiving order.
  • as new and is not used, worn, or opened and has all original packaging.
  • in a resalable condition.
  • not damaged in any way.
  • You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by us, you will not be eligible for a refund.
  • If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
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