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MOONDIDLEY PETS
AUS, Palmerston
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Supplier info

Pet Accessories

Our Story

Our DNA: Gear For Your Best Mate

We are Australian owned and operated, based in Darwin. We have two beautiful dogs, Elle-May and Milli, who've inspired us to spread the joy of loving our fury friends and family! We know how much you …

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MOONDIDLEY PETS - Our Story

We are Australian owned and operated, based in Darwin. We have two beautiful dogs, Elle-May and Milli, who've inspired us to spread the joy of loving our fury friends and family! We know how much you love your best mate, so we want to make sure you can spoil them with top quality gear!
Return Policy
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MOONDIDLEY PETS - Return policy

You are required to notify Moondidley Pets within 10 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval. To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund. Refund generally takes up to 2 working days to process and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it. A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
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