Plain Loop Through Scarf

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Taylor Hill Scarves & Co - Return policy

At Taylor Hill Scarves & Co. we want all our customers to be completely happy with their purchases, therefore, your satisfaction is our No.1 Priority. We take stringent measures to ensure that the items delivered to you are in good condition, but sometimes it is beyond our control. If due to some unforeseen situation you are not happy with the product you received, due to a manufacturing defect, or a wrong item sent to you by mistake, please read our policy below for instructions on what to do. WHAT happens if you are not happy with the goods you received? In the event what we sent you do not meet your expectation, let us know by contacting TradeSquare within 7 days of receiving the goods, we will try our best to find a mutually consented resolution for the situation. WHEN do you need to notify us? We highly recommend you immediately inspect all goods that we delivered to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you. Please notify us if there is any faulty or wrong item within 7 days. WHAT can be returned? Items which are Faulty = Manufacturing defect. Manufacturing defect definition: Frailty or shortcoming in a product resulting from a departure from its design specification during production such as: - Scarves, snoods, poncho, wraps, and kaftans: Ink run and unfinished edges. - Bags: Unfinished edges & broken handle and buckles on the arrival of goods. - Necklaces: Incomplete link or broken buckle on necklaces on the arrival of goods Not manufacturing defects: - Scarves, snoods, poncho, wraps, and kaftans: Pulls and holes on items resulting from rough handling and loose threads that can be cut or can be pulled out as it is not part of the article. - Bags: Broken handle or broken buckles once the item has left the retail shop for more than 14 days. - Necklaces, Choker, and Bracelets: Broken links and buckles once they have left the retail shop for more than 14 days. DO you offer a money back? We offer exchanges. WHEN do you reject a return claim? All claims NEED to be accompanied by photos proof of the fault, without the photo as proof; we have the right to reject the claim. If products are deliberately tampered with or over the reporting period, exchange and credit will be nulled. WHEN do items need to be returned? Always be sure to report your problem within 7 days of receiving the item in question. Contact TradeSquare first if you have a problem to report. Never send back any item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us as no credit or replacement shall be given on such items. Please return within 7 working days of confirmation from our end, and with original packing & in original condition (please, no worn, washed, used, or altered items). Please ensure to include the Invoice Number. . HOW to return items? All returning items need to be in their original packaging along with the form provided. Safe delivery to you is our responsibility; in the same way, sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you, therefore make sure to send thru a reliable courier agency only and forward the tracking details to us. HOW long before you receive a credit for returns? We endeavor to get back to you within 14 days. DO you accept change of mind? Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection, or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.